Connect With People
Our brains are physically hard-wired to enable social interaction. Far from “soft skills,” communication skills are foundational in making those interactions work. Communicating well was our evolutionary advantage as a species. It can also be a competitive advantage for you and any group you are part of.
In This Module, You Will:
Understand how human communication works (and doesn’t)
Practice four skills to improve any conversation
Learn to inoculate against Perception Deception.
Define Empathy and ways to build it.
Authentically style-flex your communications to the preferences of others.
Tools We’ll Use:
The Communication Cycle
Everything DiSC of Catalyst
Engaged Listening
Prepare for this Module:
Connect Participant Guide
HBR Article. A Leader’s Framework for Decision Making